Postage costs
Shipping costs within Europe
Shipping costs vary greatly by country, carrier and whether you choose a parcel point. You can always find the correct shipping costs in the shopping cart and on the checkout page.
Shipping costs outside Europe
We don't ship to all countries, but if you don't see any shipping costs in the shopping cart? Please let us know!
Delivery time
Ordered before 2 p.m. = delivered tomorrow (NL & BE)
If you place your order on a working day before 2 p.m. in the Netherlands or Belgium , we will ship your order the same day, with the exception of orders with products in the pre-order. Weekends and public holidays are excluded from this. You can choose your carrier during the checkout process. The carriers charge a maximum delivery time of 10 working days.
Orders with a pre-order
Have you placed an order with a product in pre-order? The delivery time of your order will then be stated for the relevant product. Once we have received all the products in your order, we will ship the complete order. You will then receive an email with a Track & Trace code, so that you can track the package.
Have your order delivered to a different address.
You can have your order delivered to a different address by checking the 'ship to a different address' box on the checkout page and then entering the relevant address.
What happens to your package if you are not at home?
If you are not at home at the time of delivery, the carrier will try to deliver the package to one of the (immediate) neighbors. If your package cannot be delivered to your neighbors, the courier will take it to the nearest parcel point. You can pick up the package there from the next working day until one week later with the barcode and your identification. You can see where you can pick up the package via the track & trace code.
The status of your order
Once you have placed an order, you will automatically receive an email with confirmation. Didn't you receive an email? Please first check your spam or contact us.
You can also see the status of your order on your account page. When your package is in the mail, you will automatically receive an email with a Track & Trace code, so you can track your package.
I think my package is lost
How annoying! Unfortunately, we have no control over delays with the carriers. The carriers charge a maximum delivery time of 10 working days. Do you think your package is lost? Please contact us so that we can solve it for you as quickly as possible!