This privacy statement was last updated on 06-06-2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement we explain what we do with the information we obtain about you via https://despelenvrienden.nl. We recommend that you read this statement carefully. In our processing we comply with the requirements of privacy legislation. This means, among other things, that:

- we clearly state the purposes for which we process personal data. We do this via this privacy statement;
- we strive to limit our collection of personal data to only the personal data necessary for legitimate purposes;
- we first ask you for explicit permission to process your personal data in cases where your permission is required;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to provide access to, correct or delete your personal data upon your request.

If you have any questions or would like to know exactly what information we store about you, please contact us.

4. Sharing with other parties

We share personal information where we are required to provide information by law or court order, in response to a law enforcement agency, to the extent permitted by other legal provisions, or for an investigation into a matter of public safety.

If our site or organization is acquired, sold, or involved in a merger or acquisition, your information may be passed to our advisors and potential purchasers and passed on to the new owners.

We have concluded a Processing Agreement with Google. Google may not use the data for other Google services. We block the recording of full IP addresses.

5. Security

Security of personal data is of great importance to us. We take appropriate security measures to limit misuse of and unauthorized access to personal data. In this way we ensure that only the necessary persons have access to your data, that access to the data is protected and that our security measures are regularly checked.

6. Third Party Websites

This Privacy Statement does not apply to third-party sites that are referred to via links on these sites. We do not guarantee that these sites will handle your personal data in a reliable and secure manner. We encourage you to read the privacy statements of these sites before using them.

7. Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. In addition, we will also actively inform you where possible.

8. Accessing and Changing Your Information

If you have any questions or would like to know what personal data we have about you, please contact us. You can contact us using the details below. You have the following rights:

- You have the right to know why your personal data is needed, what happens to it and how long it is kept.
- Right of access: you can submit a request for access to the data that we process about you.
- Right to rectification and addition: You have the right to supplement, correct, delete or block your personal data at any time.
- If you give us consent to process your data, you have the right to withdraw that consent and have your personal data deleted.
- Right to data portability: you have the right to request all your personal data from the Controller and to transfer it in its entirety to another Controller.
- Right to object: you can object to the processing of your data. We will comply with this unless there are legitimate reasons for processing.

Please make sure you always clearly state who you are so that we can be sure we are not changing or deleting data belonging to the wrong person.

9. File a complaint

If you are not satisfied with the way we handle (a complaint about) the processing of your personal data, you have the right to file a complaint with the Dutch Data Protection Authority.

10. Contact Information

WWW productions (The Games Friends)
Innovation Road 3-11
7007 CD Doetinchem
The Netherlands
Website: https://despelenvrienden.nl
E-mail: info@despelenvrienden.nl
Phone number: +31 (0)85 004 31 90

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Appendix

This privacy policy applies to the services of De Spelletjes Vrienden (falls under WWW productions). You should be aware that De Spelletjes Vrienden is not responsible for the privacy policy of other sites and sources. By using our website you indicate that you accept the privacy policy. De Spelletjes Vrienden respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

Information we need for your order
When you use our services, we ask you to provide personal data. We need this information to process your order. The data is stored on De Spelletjes Vrienden' own secure servers or those of a third party. We will not combine that data with other personal data we have. We will never sell your data to third parties. To process your order we need your name, address, email address and telephone number. Our system also stores exactly what you ordered, so that we can send you the correct products. If you have ordered personalized products, this information will be retained so that we can pass on the correct personalization to our supplier. This data is stored at Shopify. We use your email address and telephone number to contact you if there is a problem with your order. Once your order has been completed, we will only use your data for administrative purposes that are necessary for our business operations. Our webshop was developed with software from Shopify. We use strong passwords and perform regular updates to ensure that our webshop and your data are secured.

What we collect and store
When you visit our site, we collect the following data:
- Products you have viewed: for example, we use this data to show you products that you have recently viewed
- Location, IP address and browser type: We use this data to calculate tax fees and shipping costs
- Shipping address: we ask you to fill in this information so that we can, for example, calculate the shipping costs before you place an order and then ship the order to you.

We also use cookies to save products in your shopping cart while you browse our site.

When you purchase products from us, we ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment information, and optional account information such as a username and password. We use this information for the following purposes:
- To send you information about your account and order
- To respond to your requests, including refunds and complaints
- To process payments and prevent fraud
- To set up your account for our store
- To comply with legal obligations, such as calculating taxes
- To improve our store offering
- To send marketing messages to you, if you choose to do so

If you create an account, your name, address, email address and telephone number will be used to automatically populate checkout information for future orders. We generally store information about you for as long as we need it for the purposes for which we collect and use it. We are not legally obliged to keep these. We keep order information for 7 years for tax and accounting purposes. This information includes your name, email address, and billing and shipping addresses. We will also save comments or reviews if you leave them.

Who from our team has access?
Members of our team have access to the information you have provided to us. For example, they have access to:
- Order information, such as the products purchased, the date of purchase and the delivery address, and
- Customer information, such as your name, email address, shipping and payment information.
Our team members have access to this information to complete orders, process them, issue refunds, and support you.

Change of address when moving
If you move, don't forget to let us know your new address! Customers are responsible for providing the correct delivery address, because De Spelletjes Vrienden can otherwise deliver packages to the old home address.